Terms & Conditions

These Terms and Conditions ("Terms") govern all towing, roadside assistance, breakdown, jump-start, tyre change, fuel delivery, accident recovery, vehicle transport and storage services ("Services") supplied by King Recovery ("we", "us", "our") to any person or business requesting them ("you", "the Customer").

By requesting a call-out by telephone, WhatsApp, email, online form or in person, or by allowing our crew to commence work on or move your vehicle, you confirm that you have read, understood and accepted these Terms. If you do not accept these Terms, you must not request our Services.

These Terms apply to the exclusion of any other terms you seek to impose, including purchase-order terms, unless we have agreed otherwise in writing.

Prices quoted by telephone, message or form are estimates given in good faith on the basis of the information you supply — vehicle make, model, weight, condition, exact location, access and destination. An estimate is not a fixed-price contract.

Where the actual job differs materially from the information supplied — for example the vehicle is inaccessible, immobilised in a manner not disclosed, larger or heavier than stated, located off-road, underground, in a multi-storey car park, in water, on soft ground, or requires specialist winching, additional crew or a second vehicle — a revised price will be quoted before further work proceeds.

A booking is only confirmed once we have accepted it and issued an estimated time of arrival (ETA). ETAs are estimates only and are affected by traffic, weather, road closures, Garda or emergency-services instructions and prevailing demand. We do not guarantee arrival times and are not liable for losses arising from delay.

Unless credit terms have been agreed in writing, payment in full is due on completion of the Services, roadside, before the vehicle is released or unloaded. We accept card, cash, Revolut and bank transfer, and issue a VAT receipt for every job.

Charges may include, where applicable: call-out and recovery fees, mileage, out-of-hours, night, weekend and bank-holiday rates, waiting time, specialist equipment, winching, additional crew, toll and ferry charges, storage and administration fees. Additional charges are notified to you before they are incurred wherever it is reasonably practicable to do so.

If you cancel after a recovery vehicle has been dispatched, a call-out charge covering the crew and vehicle time incurred may apply. If our crew attends and the vehicle cannot be found, is no longer at the stated location, or you are not present to authorise the work, an abortive-call-out charge applies.

Overdue accounts may be charged interest and compensation in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations, and may be referred for debt recovery, with reasonable recovery costs charged to you.

You warrant that you are the registered owner or keeper of the vehicle, or that you are duly authorised by the owner, keeper, insurer or an appointed agent to instruct its recovery, transport and, where relevant, storage. You indemnify us against any claim arising from a breach of this warranty.

You must disclose accurately and in full, before work commences:

• the vehicle's make, model, weight, dimensions and any modifications;
• any mechanical, electrical, structural or accident damage, seized wheels, locked steering, gearbox or handbrake faults;
• whether the vehicle is electric, hybrid or carries a damaged, wet or thermally compromised battery;
• any hazardous, flammable, perishable or high-value goods or livestock in or on the vehicle;
• any access restrictions, height limits, private land, or hazards at the pick-up or delivery location.

You must remain contactable, provide safe and lawful access, and follow all safety instructions given by our crew. You must not remain in the vehicle while it is being loaded, towed or transported.

Where you ask us to leave a vehicle at an address at which no one is present to receive it, the vehicle is left entirely at your own risk from the moment it is unloaded, and we accept no liability for any subsequent loss, theft, damage, clamping, towing, fines or penalties.

We may refuse or discontinue a job where, in the reasonable opinion of our crew, proceeding would be unsafe, unlawful, would risk damage to the vehicle, property or persons, or where access is inadequate. Reasonable charges for attendance and work performed remain payable.

Where a vehicle is recovered at the direction of An Garda Síochána, an insurer, a local authority or another third party, that party's instructions and applicable statutory procedures take precedence, and release of the vehicle may be conditional on their authorisation.

Vehicles held at our premises or a partner facility are charged daily storage from the date of arrival at the rate notified to you. Storage charges continue to accrue until the vehicle is collected in full and payment is settled.

We reserve a general lien over any vehicle and its contents in our possession in respect of all sums due to us. We are entitled to retain the vehicle until payment is received in full.

Where a vehicle remains uncollected and charges remain unpaid for more than 60 days after written notice sent to the address you supplied, we may, to the extent permitted by law, sell or dispose of the vehicle and apply the proceeds against the outstanding balance, accounting to you for any surplus. Any shortfall remains payable by you.

We hold public liability and goods-in-transit insurance, our recovery vehicles are taxed and DOE tested, and our drivers are appropriately licensed. Details of cover are available on request.

We are liable for loss or damage to your vehicle only where it is caused by our proven negligence or that of our employees during the period the vehicle is in our custody, and our total liability for any claim is limited to the lower of the cost of repair, the market value of the vehicle immediately before the loss, or the limit of our goods-in-transit cover in force.

We are not liable for:

• pre-existing damage, wear, corrosion, or damage that is unavoidable given the vehicle's condition, low ground clearance, modification or accident damage;
• damage caused by inaccurate or incomplete information supplied by you;
• personal belongings, tools, cash, documents, electronic devices or goods left in the vehicle;
• consequential or indirect loss, including loss of profit, business, hire costs, missed appointments, travel or accommodation costs;
• delay or failure to perform caused by events beyond our reasonable control, including severe weather, flooding, traffic incidents, road closures, industrial action, emergency-services instruction, or failure of third-party equipment or networks.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Nothing in these Terms affects the statutory rights of a consumer under Irish or EU consumer protection law.

Any claim for loss or damage must be notified to us in writing within 7 days of completion of the Services, with photographs where available, so that it can be properly investigated.

Where an insurer, broker, motor club, fleet operator or other third party has agreed to pay for the Services, you remain personally liable for the full amount if that party declines, reduces or delays payment for any reason, including where a claim is repudiated or an excess applies.

You authorise us to provide photographs, incident notes, location data, timings and invoices to the relevant insurer or their appointed agents for the purposes of processing the claim.

We process personal data — including your name, contact details, vehicle registration, location and job details — for the purposes of providing the Services, invoicing, insurance administration and complying with legal obligations, in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

Telephone calls to dispatch may be recorded for safety, training and dispute-resolution purposes. Our vehicles may operate dash and loading cameras. Recordings are retained only for as long as necessary and may be shared with insurers, An Garda Síochána or legal advisers where lawfully required.

You may request access to, correction of, or erasure of your personal data, subject to our legal and insurance retention obligations, by contacting us at the address below.

We aim to resolve every complaint quickly and fairly. Please contact us with the job date, vehicle registration and details of your concern, and we will acknowledge your complaint within 3 working days and provide a substantive response within 20 working days.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it.

We may update these Terms from time to time. The version in force at the time your booking is accepted is the version that applies to that job.

These Terms and any dispute arising from them are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.